COMPLAINTS

If you are dissatisfied with any aspect of the services provided to you by Global Prime Partners Ltd. (“GPP” or “the Firm”), you can write to:

Compliance Officer
101 Wigmore Street
London
W1U 1QU

Alternatively, you can contact the Compliance Officer by email at [email protected].

We take every complaint seriously and your complaint will be handled in accordance with the relevant Financial Conduct Authority (“FCA”) rules and the Firm’s Complaints Policy. The handling of complaints may differ depending upon your status; however, it is GPP’s policy to aim to resolve every complaint fairly and in a timely manner.

You can obtain a copy of GPP’s Complaints Policy by contacting the Compliance Officer and in the event that you should have a complaint about the services which GPP provide to you, a copy of the Complaints Policy will be sent to you.

Financial Ombudsman Service

If, as an eligible complainant1, you are dissatisfied with the Firm’s response to your complaint or the Firm fails to resolve your complaint within eight weeks of receipt, you may be entitled to refer your complaint directly to the Financial Ombudsman Service, the contact details of which are as follows:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

0800 023 4567 [email protected]

www.financial-ombudsman.org.uk